Scott Smith, Community TechKnowledge

Scott will guide participants through the Total-Cost-of-Ownership (TCO) framework in considering the merits of "build, buy, or lease". Participants will receive a grid to help them understand the prospective benefits and challenges of each approach. Two competing ASP solutions will also be briefly presented to illustrate the capabilities of mature options in that category.

NPOs are moving from give us your money, trust us to output oriented, Number of whales saved, etc, to outcomes oriented, focusing on the larger outcomes.