Our organization uses technical volunteers to provide free email and web hosting to 33 organizations. We just finished a $20,000 http://mass-service.org grant to recruit, train and support volunteers in providing on-site computer support to 6 organizations. We'd like to share our successes and failures over the past 5 years. The format of the workshop is Q&A. If the workshop participants don't have questions for us, we will have questions for them.